AI Survey Automation to Increase Survey Response Rates
Create surveys, gather customer feedback, and understand what customers or employees think in real time with our AI-powered survey software. Converiqo combines survey creation, multichannel distribution, analysis and automated follow-up in one workflow.
What is AI Survey Automation? AI survey automation uses artificial intelligence and workflow rules to create surveys, distribute them across channels, analyze structured and open-text responses, and trigger follow-up actions automatically. Converiqo can operate as an automated customer feedback system, connecting survey responses with CRM, support, HR and communication workflows so feedback leads to accountable action.
Understand Feedback Better with Smart Surveys
Make it easier to collect, organize and act on customer and employee responses with a customer feedback management tool connected to Converiqo's automation workflows, integrated into our Customer Self-Service Automation and Ticketing System Automation. Feedback can be analyzed automatically, complaints flagged and appropriate follow-up workflows triggered.
Proven Feedback Results
Our feedback system helps you achieve clear improvements in survey response rates.
Reduction in survey design time with AI
Improvement in overall response rates
Automated survey delivery workflows
Automated response processing and check
Automated actions based on user score
Sentiment and feedback check for all partners
Simple Automated Survey Tools for Feedback
Everything you need to build forms, send them out, and check replies.
Simple Survey Builder
Create surveys easily with drag-and-drop controls or let AI generate relevant questions. The builder is part of Converiqo's survey platform, supporting the survey configurations already available within the product.
- Easy drag and drop survey builder
- AI helps write the questions
- Multi language translation options
- Customize colors and business logo
- Show questions based on previous answers
- Optional anonymous feedback toggle
Many Ways to Share
Send surveys through email, WhatsApp, website, chat assistants and other supported channels, or launch an SMS survey when mobile responses are the most convenient option.
- Send surveys via email messages
- Display simple website popups
- Chat assistant shares survey after chat
- Send via SMS, WhatsApp, and social media
- Easy web links and scan QR codes
- Post call phone surveys
- On site feedback via tablets
Feedback for Everyone
Collect feedback from customers, employees and partners through one customer feedback software workflow covering product satisfaction, service experiences, employee pulse checks and other supported feedback programs.
- Customer satisfaction with support and product
- Employee pulse and office morale updates
- Supplier feedback and service quality checks
Automatic Sending
Set surveys to send automatically after a purchase, ticket resolution, or training session.
- Auto send right after service or buying
- Scheduled regular pulse surveys
- Target surveys to specific client groups
- Friendly reminders for pending feedback
Track Responses Live
See responses immediately in a real-time survey dashboard, organize them by relevant audience or segment, and identify positive, negative and recurring feedback patterns.
- Clear dashboard to view replies instantly
- Control which managers see department results
- Categorize positive and negative feedback
- Filter duplicate or fake spam answers
- Hide personal names for privacy if needed
Understand Feelings
AI analyzes open-text responses to identify positive, neutral and negative sentiment. Built-in sentiment analysis software capabilities help teams detect recurring themes, complaints and feedback patterns without manually reviewing every response.
- Clear charts of customer happiness levels
- Auto read comment text to check mood
- Spot common words and main topics easily
- Link complaints to specific product bugs
- Morale trend charts to support team retention and prevent burnout
Resolve Bad Feedback
Turn low ratings into accountable action with customer feedback automation that can alert managers, create support tickets and trigger relevant follow-up workflows.
- Alert manager instantly when scores are low
- Suggest solutions to win back unhappy users
- Create support tickets from low ratings
- Send personalized friendly thank you notes
Friendly Chat Surveys
Let a chat assistant ask survey questions dynamically during an active conversation instead of long forms.
- Automated summary report of overall results
- Spot customer mood from chat conversations
- Sentiment analysis to proactively identify burnout risk
- Benchmarking metrics to monitor team performance over time
- Ask questions interactively inside chat app
Advanced Survey Tools
New technologies to gather helpful details from your users easily.
Tap & Scan Feedback
Feedback capture via physical tablets or QR codes in stores, clinics, and events.
Interactive Product Surveys
Interactive feedback surveys right after customers try out products.
Activity-Triggered Feedback
Short questions triggered when the assistant spots user hesitation or repeating inquiries.
The Core Lifecycle: Create, Analyze, and Act
A complete framework to gather insights, decode sentiment, and trigger automated follow-ups instantly.
Create
AI-Powered Survey Generation & Customization
- AI-generated survey questions
- Question logic and branching
- NPS, CSAT surveys, CES and pulse templates
- Fully multilingual surveys
- Complete brand customization
Analyze
Real-time Sentiment & Intent Decoding
- Automated sentiment classification
- Thematic and keyword extraction
- Intent and urgency detection
- Response quality & spam filtering
- Segment & cohort comparison
- AI open-text summarization
Act
Closed-Loop Automated Execution
- Instant manager alerts for low scores
- Helpdesk ticket creation (Zendesk, Freshdesk)
- CRM updates (Salesforce, HubSpot)
- Employee-case escalation to HR
- Personalized auto-responses via WhatsApp/Email
- Closed-loop tracking status dashboards
Works with Your Current Tools
Connects simply with your CRM, support, and Marketing Automation systems. Discover all enterprise connectors and integrations.
Do you need custom connections? We support over 100 integrations and custom apps.
Request IntegrationCase Study: Closed-Loop CSAT Automation
See how a services provider used CSAT survey software to automate response collection, identify negative feedback and trigger customer-recovery workflows.
Customer Problem
The client suffered from low survey response rates (12%) and manual follow-up of complaints after support tickets were closed, leading to churn of unhappy customers before support could intervene.
Solution Configuration
- Triggering CSAT surveys immediately upon support ticket closure
- Multichannel distribution using WhatsApp Business API and Email
- AI sentiment analysis scans open-text responses for complaints
- Low rating alerts automatically sent to the customer support manager
- Automatic creation of escalation tickets in Zendesk for critical recovery actions
Verified 90-Day Results
Performance comparison of client engagement before and after automation.
AI Privacy & Trust Governance
We deliver enterprise-grade data isolation, consent management, and strict non-disclosure protections under our Security & Data Compliance framework.
No Model Training
Your survey responses and customer inputs are strictly isolated. We never use client data to train or tune public LLMs.
Secure Enterprise AI APIs
Processing relies on enterprise endpoints from providers (Google, OpenAI) bound by strict zero-data-retention APIs.
PII Redaction & Masking
AI filters scan and mask names, emails, and phone numbers before open-text responses are evaluated by language models.
Admin Toggles for AI Features
Platform administrators have absolute control to toggle specific AI features, like summaries or auto-responders, on or off.
Role-Based Access Controls
Granular RBAC ensures that department results, feedback trends, and reports are accessible only to authorized managers.
Human-in-the-Loop Controls
Automatic email or WhatsApp follow-up workflows can be run in Draft Mode, requiring manager approval before sending.
Customer Success with Converiqo
Explore how Converiqo's AI and automation solutions help businesses transform customer engagement and operations.
Working with Converiqo to build our AI chatbot has revolutionized how BayCabs connects with our customers. Our passengers love booking their rides quickly through a simple chat with no complicated apps or menus.
Converiqo helped us significantly improve how we engage and qualify website inquiries. The AI chatbot understands visitor intent, explains our services clearly, and captures project information before handing leads to our team.
Feedback & Survey FAQ
Find quick answers to help you understand our automated feedback platform.
Can this platform run NPS, CSAT, and employee pulse surveys in one place?
+
Short answer: Yes. Converiqo combines NPS software capabilities, CSAT measurement and employee pulse survey workflows within the same feedback-automation environment. You can collect feedback from customers, employees, and partners in a single system—covering customer satisfaction with support and product, employee pulse/morale checks, and partner/supplier quality. Surveys are easy to build via drag‑and‑drop or AI‑written questions, support multi‑language delivery, and can adapt based on previous answers.
What happens automatically when someone leaves a low score or complaint?
+
Short answer: The platform closes the loop for you. It instantly alerts the right manager, suggests recovery actions to win back unhappy users, and can create support tickets from low ratings. Personalized thank‑you or follow‑up messages are sent automatically where appropriate. With up to 85% automated loop closure and 95% automated response tracking, issues are flagged, routed, and resolved faster without manual triage.
How does the AI understand and organize open‑text feedback?
+
Short answer: AI reads comments to classify sentiment (happy, neutral, upset) and visualizes overall mood in clear charts. It highlights common words and main topics, links complaints to specific product bugs, and provides team sentiment insights that can help prevent employee burnout. This makes it easy to spot themes, prioritize fixes, and measure the impact of improvements over time.
Which sharing methods and timing options help maximize response rates, including offline capture?
+
Short answer: Teams can run a recurring customer satisfaction survey after purchases, support interactions or other relevant customer milestones. Surveys can be shared via email, SMS, WhatsApp, chat assistants, website popups, social links, QR codes, post‑call phone surveys, and on‑site tablets—reducing friction and helping drive up to 65% higher response rates. You can auto‑send after key moments (purchase, ticket resolution, training), schedule regular employee pulses, target specific client groups, and send friendly reminders.
How does the platform protect privacy and ensure data quality?
+
Short answer: You can toggle anonymous feedback and hide personal names to encourage honest responses, especially for employee surveys. Access is controlled so only the appropriate managers can view specific department results. On the quality side, the system filters duplicate or fake/spam answers, categorizes positive vs. negative feedback automatically, and centralizes results in a clear dashboard for accurate, real‑time insight.
Ready to Automate Feedback Collection?
Use Converiqo's survey automation software to create surveys, understand responses and automatically turn feedback into action.